Outsourcing in Africa

Outsourcing in Africa

Talent2Africa recruits, organizes, and manages your dedicated team on a daily basis, mimicking the organization within your own company.

Whether the goal is cost optimization, focusing on your core business, or addressing a shortage of resources, Talent2Africa brings its expertise for successful outsourcing.

Talent2Africa outsourcing team

Native French-speaking resources

Time Zone: Paris minus 1 hour

Ultra-competitive cost/quality ratio

Ethical and responsible outsourcing

Quality approach & client satisfaction

What Talent2Africa offers you

Tech team collaborating on data in Africa
BPO Tech
We support you in relocating part or all of your IT department to Sub-Saharan Africa
  • Access to talented and experienced Tech experts
  • Significant cost savings
  • Turnover management
  • Option for dual project management
Sales advisor on telesales and lead generation call
BPO Pre-sales & Telesales
Offers European companies the opportunity to outsource all or part of their sales functions
  • Lead generation
  • Processing and qualification of incoming leads
  • Scheduling targeted appointments
  • Telesales / Acquisition of new customers
Administrative analyst working on business dashboards
BPO Admin
Reduce the processing cost of all time-consuming and repetitive tasks
  • Specialization in invoicing, debt collection, payroll
  • Familiarity with the client's ERP
  • Reduced fixed costs and optimized variable costs
  • Handling of customer/supplier relationships
Customer service agent with headset in support center
BPO Customer Service
Turnkey solution for Customer Service / Customer Support, handling both front office and back office activities
  • 24/7/360 Customer Service
  • Native French-speaking collaborators, multilingual if necessary
  • Flexibility and scalability
  • Multichannel processes (emails, letters, calls, social media, chat)

Benefit from the best practices of Business Process Outsourcing

Customer support expert in a technical environment
Teams collaborating on an outsourced project
Successful partnership and measurable results
Multi-disciplinary expertise
Tech, Sales, Admin & Customer Service
French-speaking resources
Native French-speaking and multilingual resources
Cost optimization
Optimal mix of cost optimization & ethical outsourcing

FAQ — BPO & Outsourcing in Africa

Understand BPO, HR outsourcing and how Talent2Africa supports you in Africa.

What is outsourcing?

Why choose outsourcing?

What are the advantages of outsourcing in Africa?

Offshore outsourcing: why is Africa attractive?

What is the future of outsourcing in Africa?

How does Talent2Africa support outsourcing in Africa?

Under Outsourcing

RPO — Recruitment Process Outsourcing

RPO is a form of outsourcing: hand over part or all of your recruitment process (sourcing, shortlists, reporting) to Talent2Africa — without positioning it as a separate strategic offer.

Client results

See how companies hire and deploy with Talent2Africa.

View case studies

Ready to outsource your teams?

Contact us to discuss your outsourcing needs

BPO & HR Outsourcing in Africa | Talent2Africa