Outsourcing in Africa

Outsourcing in Africa

Talent2Africa recruits, organizes, and manages your dedicated team on a daily basis, mimicking the organization within your own company.

Whether the goal is cost optimization, focusing on your core business, or addressing a shortage of resources, Talent2Africa brings its expertise for successful outsourcing.

Talent2Africa outsourcing team

Native French-speaking resources

Time Zone: Paris minus 1 hour

Ultra-competitive cost/quality ratio

Ethical and responsible outsourcing

Quality approach & client satisfaction

What Talent2Africa offers you

Tech team collaborating on data in Africa
BPO Tech
We support you in relocating part or all of your IT department to Sub-Saharan Africa
  • Access to talented and experienced Tech experts
  • Significant cost savings
  • Turnover management
  • Option for dual project management
Sales advisor on telesales and lead generation call
BPO Pre-sales & Telesales
Offers European companies the opportunity to outsource all or part of their sales functions
  • Lead generation
  • Processing and qualification of incoming leads
  • Scheduling targeted appointments
  • Telesales / Acquisition of new customers
Administrative analyst working on business dashboards
BPO Admin
Reduce the processing cost of all time-consuming and repetitive tasks
  • Specialization in invoicing, debt collection, payroll
  • Familiarity with the client's ERP
  • Reduced fixed costs and optimized variable costs
  • Handling of customer/supplier relationships
Customer service agent with headset in support center
BPO Customer Service
Turnkey solution for Customer Service / Customer Support, handling both front office and back office activities
  • 24/7/360 Customer Service
  • Native French-speaking collaborators, multilingual if necessary
  • Flexibility and scalability
  • Multichannel processes (emails, letters, calls, social media, chat)

Benefit from the best practices of Business Process Outsourcing

Customer support expert in a technical environment
Teams collaborating on an outsourced project
Successful partnership and measurable results
Multi-disciplinary expertise
Tech, Sales, Admin & Customer Service
French-speaking resources
Native French-speaking and multilingual resources
Cost optimization
Optimal mix of cost optimization & ethical outsourcing

FAQ — BPO & Outsourcing in Africa

Understand BPO, HR outsourcing and how Talent2Africa supports you in Africa.

What is outsourcing?

Why choose outsourcing?

What are the advantages of outsourcing in Africa?

Offshore outsourcing: why is Africa attractive?

What is the future of outsourcing in Africa?

How does Talent2Africa support outsourcing in Africa?

Under Outsourcing

RPO — Recruitment Process Outsourcing

RPO is a form of outsourcing: hand over part or all of your recruitment process (sourcing, shortlists, reporting) to Talent2Africa — without positioning it as a separate strategic offer.

Client results

See how companies hire and deploy with Talent2Africa.

View case studies

Ready to outsource your teams?

Contact us to discuss your outsourcing needs

Outsourcing in Africa | Talent2Africa